I am sharing my thoughts as a Mother.
From the moment my daughter and I were greeted at Medusa to the saying of our “goodbyes”, the staff team have been amazing. I shall start unusually by summing up of our experience of Medusa as caring, patient and supportive, please read on as to my reasons why.
My daughter has been in a very difficult place both in terms of her mental and also physical health at times. She has a range of diagnosis which we all sometimes feel in a muddle with and her behaviour can be challenging and upsetting.
I am very involved in my daughter’s care of which the staff team have respected whilst also keeping my daughter’s right to privacy in the forefront of their work. They kept me regularly updated and we all worked together to provide the best possible care for my daughter.
Medusa is well managed and has a great staff team with them clearly having a passion and being dedicated to the work which they do. It is clear that they are experienced and work together to the benefit of the young women and each other. The team have managed and reviewed risk, working with my daughter, myself and the many other professionals around her.
My daughter is studying for her A levels of which they were very encouraging and supportive to the degree of simply taking her up a cup of tea first thing to get her out of bed for class! It is the simple touches like these that mean so much, slowly build up trust and are what makes it stand out.
Medusa is clean and it is clear that whilst it is staffed, that it still has that key “homely” feel which helped my daughter to settle in with the other young women.
My daughter only left because the placement ended suddenly due to reasons beyond mine or her control. We really do need more female-only therapeutic placements. There is a huge need for them.
I would happily recommend Medusa.
Many thanks to the team.